Question
My lock is not connecting to my app when pairing. Why can't I pair my phone to the app?
Answer
If it is new lock, perform the following steps to help pair the lock.
- Restart your smart phone.
- Take out the batteries from the lock and place them back in again.
After performing these steps,
- Tap on the lock keypad to illuminate the keypad while pairing it with the app.
If you have any questions, concerns or feedback; please contact Sifely Customer service via email cs@sifely.com or message us at sifely.com. Our CS team is available from Monday to Sunday 8 am to 5 pm (PST/PDT)
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