The Reset Button on my lock Is disabled. How do I reset my lock?

Question 

My lock is still paired to a previous admin; the admin was terminated but still has it paired to his or her account. It will not allow me to do a factory reset because the reset button is disabled. What can I do?

Answer 

Find the lock code so an agent can help transfer the Admin ownership.

To find out the lock code, do the following steps:

       1. If not already registered, download the Sifely App and register with a username and password.

       2. Get near the lock,  open the app, and tap "Set up a Device.”

     3. You may see one or more results that are greyed out. 

     4. At this point, you can locate the lock code (shown above in a red box) 

     5. Now contact a Sifely Phone support agent at  [e-mail] or message us at sifely.com

     6. For security reasons, the agent will ask a security question, and we cannot guarantee the                   successful transfer of a lock in every given situation.