Why is the fingerprint sensor of my Sifely X Smart lock getting hot?

Question: 

Why is the fingerprint sensor of my Sifely X Smart lock getting hot?

Answer: 

There are some scenarios where the Sifely X Smart lock experience issues with the fingerprint sensor getting hot, which also causes more battery consumption. But this is not a common issue on our Sifely Smart lock with a fingerprint sensor. 

For the newly installed lock:

Possible cause of the issue:

• Manufacturing issue
• The fingerprint sensor is not allowing the lock to go into power-saving mode.

Recommendation:

• Immediately contact our Sifely Customer service via email [e-mail] or message us at sifely.com for further assistance and to arrange a replacement as part of the remedy for this issue. Please prepare the information below for the replacement process:
  • Shipping address
  • Order number
  • Batch number
• We may request the lock be returned so that we can conduct further investigation for future improvements. Our CS team will provide a return label. 

For the lock has been working before experiencing the fingerprint sensor getting hot.

Possible cause of the issue:

• The lock was exposed to water or rain, causing the fingerprint sensor to malfunction.
• Broken or damaged wire connector.
• Other unknown causes.

Checklist:

• Check the Wire connector for any damage.
• Check if the lock was exposed to any water or rain.

Here are the recommended troubleshooting steps. 

• Try disconnecting and reconnecting the wire connector between the front panel and back panel of the lock.
• Monitor the lock fingerprint if it is still getting hot.

If the issue still persists after performing the recommended troubleshooting steps, contact Sifely Customer service via email [e-mail] or message us at sifely.com for further assistance. Our CS team is available from Monday to Sunday 8 am to 5 pm (PST/PDT)