Jeff M

Question:Why is the spindle on my Sifely S Wi-Fi Lock so loose?Answer:When assembling the Sifely S WiFi Smart Locks, the spindle (shaft) appears loose. This is not a defect; when the spindle is cor...

For Sifely S, St, and Wifi Smart Lock, the Privacy Lock switch button is available.When the Privacy Lock button is switched to Red (Lock position), the lock is manually locked from the inside and y...

My Lock is not responding at all. The keypad and fingerprint sensor are dead.There are some possible causes of this issue. Here are some reasons and possible solutions to help resolve the issue wit...

The battery charge quickly drains with a new battery. Battery drain is constant, even after replacing old batteries with new ones. There are some possible causes of this issue. Here are some reason...

Here are the screw information of Sifely Wi-Fi Lock.ItemTypeSizeImageSTEP2 screwCross Head Countersunk Self-Tapping ScrewM4*20(MM)STEP 3.1 screwhalf - tooth screwsM4*25(MM)STEP 4 screwCross Head Co...

Question:How do I determine the proper latch tongue direction when installing my Sifely Smart Lock? Answer:When installing the latch mechanism, it is important to know the correct latch orientation...

How do I install the Sifely S Smart Lock? AnswerPlease have a look at this video link tutorial on how to install and pair the Sifely S Smart Lock.  Video tutorial link: https://youtu.be/R5ECyEBAhFU...

Question:How do I manually lock the lock from the inside or outside handle?Answer:For the Outside handle, you can use the  “#” Key symbol to manually lock the lock.  Just press and hold the “#” key...

Follow these steps on how to uninstall the Sifely S Smart lock.Step 1: Go to the inside handle. Remove the battery cover by sliding it upward.Step 2: Use a screw driver to remove the 3 screws; 2 sc...

For Sifely S, St, and Wifi Smart Lock, the Privacy Lock switch button is available.When the Privacy Lock button is switched to Red (Lock position), the lock is manually locked from the inside and y...