Jeff M

To adjust the lock sound of your please follow the instructions below:Note: Disabling the sound of your lock,  all sounds made by the lock, including the keypad beeping and voice command will be di...

For the newly installed lock, the auto lock feature was turned off by default. This is to avoid lockout issues during the setup process. To enable or disable the auto lock feature, please follow be...

What does the Upload Data function do? It can be used to help fix a display error in the app. In rare cases, Some codes that may have been created, deleted, or modified may not show up correctly. T...

Aside from using the Sifely Smart Lock to view and export records, you can use our Sifely Webportal to access the recent activity logs and export all the recent records of the lock(s) for the past ...

QuestionCan I check on the gateway connection status through the web portal? Answer Click on the "Gateway" tab on the top right area of the Web portal opening page, and it will open another page sh...

Answer: Registering an account can be done and only available through our Sifely App. Follow the steps under this article on how to create your Sifely account using the Sifely App:How to register a...

What is the bulk delete feature?Answer: Bulk delete features is a new added feature by our development team in our Sifely webportal where you can delete multiple Ekey, Passcode, Cards, Fingerprint ...

What is Sifely webportal?Aside from using the Sifely Pro App to manage the locks, Admin users can also access the locks via web page. Sifely webportal is an access management where users can manage...

How to set up the Sifely Door Sensor?Step 1: Go to the lock "Settings".Step 2: Tap "Door Sensor".Step 3: Tap "Add Door Sensor".Step 4: Press and hold the reset key button on the Door Sensor to ente...

How to reset the door sensor?Answer.Press the reset button on the door sensor for 10 seconds. After the light is on for 1 second, the device is reset to default settings (See below image for your r...