Sifely App

General Knowledge

• What is the “Template” option with regard to sharing passcodes?
• Why is my Sifely app green now?
• Permission level on Sifely Smart Lock
• What is an Admin Passcode?

Troubleshooting

• Why am I getting a "Passcode already exist" when trying to create new passcode?
• Issue navigating the Sifely Smart lock App due to large text Size.
• Why is the Sifely App showing no results when I try to pair?
• How to find out whether you have a 2.4 GHz or 5 GHz wifi network.

Use/ Instruction/ Feature

• What is Passage mode?
• How to view the passcode sharing records?
• How to register an account on the Sifely Smart Lock App
• How to delete an account from the Sifely Smart Lock App?
• How to transfer locks to another Sifely Smart Lock App account?
• How to delete a lock from my Sifely Smart Lock App?

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FAQ

• When logging in to the new Sifely App, how do I choose whether I have a phone number or email username?

Sharing

• How to share passcodes via SMS/ Email on the Sifely Smart Lock App?
• How to share Admin access to my family or someone else?

Pairing Products

• How to set up and reconfigure the Sifely G2 gateway to Sifely Smart Lock App?
• How to add/ pair Sifely fobs on Sifely Smart Lock using the Sifely App
• How to add fingerprint to my Sifely Smart Lock?
• How to pair/add a lock on Sifely Smart Lock App?