Why am I getting a "Passcode already exist" when trying to create new passcode?

Question:

Why am I getting a "Passcode already exists" even though there is no same code in the passcode list?

Answer:

There are some possible reasons that could cause this:

1. Admin Passcode: Admin code has a high security level, which restricts the user from creating a code that contains an Admin Code. 

For example: If the user created an admin code 1234 they cannot create a passcode containing the admin code. (Ex. 34123456, 123456, 001234 - The user will receive a “Passcode already exists”.

Checklist:

• Ensure that the created custom passcode does not contain an admin Passcode combination.
• Try searching multiple times on your passcode list if the passcode does not exist.

2. Issue with lock data sync to server: The lock data is typically synced to the server and displayed in the app via Bluetooth or via a network connection using a gateway. However data may differ for unknown reasons leading to “Passcode already exists” error.

Recommended troubleshooting steps:

• Try to disable and enable the Remote unlock feature while near the lock.
• Try to do the upload data function.

This will force the lock data to sync with the server. 

If the issue still persists after performing the recommended troubleshooting steps, please contact Sifely Customer service via email [e-mail] or message us at sifely.com for further assistance. Our CS team is available from Monday to Sunday 8 am to 5 pm (PST/PDT)