Permission level on Sifely Smart Lock

There are three Permission Levels that define the actions each user type can perform.

Super admin (Lock owner)

Super admin is the account that first added/ paired the Sifely Smart lock to their Sifely App account. Each lock can only be ONE super admin. (Note: Once the lock is added/ paired, it cannot be added to another Sifely App account.)

The Super admin has complete control over all features and lock settings for the lock.

Here is the Sample picture of the lock page of a Super admin.

Important Note:

• Only the Super admin (Lock owner) can pair the lock to Sifely Gateway.

Authorized Admin

Authorized admin is a shared access/ created by the Super admin (Lock owner). Here are some examples of Authorized admin can do.

• Unlock/ lock via the app.
• An authorized admin can set his own monitor and alert notifications and receive pop notifications.
• Generate, Edit, Delete passcodes, IC cards, & fingerprints depending on the lock model.
• Adjust settings like passage mode, auto-lock timer, & turn on/off the lock sound.
• If a gateway is set up near the lock, the admin can also remotely unlock/lock if the "allow remote unlock" is turned on. 

Except:

• Authorized Admins cannot set up a gateway to work with the lock. 

Here is the Sample picture of the lock page of an Authorized Admin user.

Normal Ekey user

An Ekey user is a shared admin access created by either Super admin (Lock owner) or Authorized admin users. 

The Normal ekey user can only access the lock via lock/unlock using the App. 

• If a gateway is set up near the lock, the admin can also remotely unlock/lock if the "allow remote unlock" is turned on.

Here is the Sample picture of the lock page of a Normal Ekey user.

Limitation when sharing admin access on existing both App.

• Old Sifely (Original) App users cannot share an authorized admin or ekey to new Sifely Smart Lock App users.
• It recommended to use and login using the New Sifely Smart lock App when sharing access to your lock recipient. 

If you have any questions, concerns or feedback; please contact Sifely Customer Service via email [e-mail] or message us at sifely.com. Our CS team is available from Monday to Sunday 8 am to 5 pm (PST)