My step 6 screws are not long enough, I cannot install my lock.

Question: 

Why do the screws from step 6 of installation not work? Why do these screws not work? 

Answer:

For certain locks produced in October, there was an manufacturing issue that resulted in the screws in Step 6 of installation not being usable. This will affect some of the Sifely S and Sifely St Smart Locks. 



If your lock is affected, here is how we can help you. 
 

1. In the backup screw bag that came with lock, there is 1 screw that can be used to secure that back panel to the mounting plate as a temporary measure.
2.  Contact us either via phone [phone] or via email [e-mail] with your order number and shipping address. We will send you a screw pack with the correct screws to your address right away. If you need more than one screw pack, please let us know. 
3. If you cannot wait to receive the screws, you can find this particular screw at local hardware stores such as Home Depot. Look for this screw “Metric M4-0.7 x 16 mm Flat Head Phillips Drive Machine Screws”.