Sifely S and Wifi Smart Lock Handle stuck problem?

Question/concern:

I tested my newly purchased Sifely S Smart lock or Wifi Smart lock by unlocking it using the default Passcode, but now the handle is stuck in one direction. What to do?

(See below GIF for reference)

Answer:

This is due to the lock mechanism that prevents or blocks the handle from rotating to the other side.

To prevent this kind of issue with your Sifely S Smart Lock or Wifi Lock:

• Avoid unlocking the lock while it is not yet installed on your door.

If you experience this problem, here are the recommended steps that may help you;

1. Press and hold the # key or Lock symbol for a few seconds until you hear the lock say, “Lock” (Ensure the lock is powered on.)
2. Try rotating the handle again to check if it works properly.

(See below GIF for reference)

For further questions, concerns or feedback; please contact Sifely Customer service via email [e-mail] or message us at sifely.com. Our CS team is available from Monday to Sunday 8 am to 5 pm (PST).