Jeff M

Authentication login lets you access your Sifely App faster and more securely than typing your email and password every time. Instead of repeatedly entering text credentials, you can use your Finge...

Question: Why do the screws from step 6 of installation not work? Why do these screws not work?  Answer:We’re aware of an installation issue affecting some Sifely S and Sifely St Smart Locks manufa...

If you’ve recently installed a new Sifely Smart Lock and noticed that it doesn’t automatically lock after you close the door, don’t worry—your lock isn’t malfunctioning. The reason is simple:Auto-L...

Here’s a step-by-step guide on how to connect your Sifely Smart Lock to Alexa:Requirements before starting A Sifely Gateway (Wi-Fi bridge) — Alexa integration only works with a gateway. Sifely Sma...

When setting up your Sifely Smart Lock account, you’ll be given two options to register: using an email address or a phone number. However, for the newest Sifely Smart Lock App version 2.4.0, we de...

To adjust the lock sound of your please follow the instructions below:Note: Disabling the sound of your lock,  all sounds made by the lock, including the keypad beeping and voice command will be di...

For the newly installed lock, the auto lock feature was turned off by default. This is to avoid lockout issues during the setup process. To enable or disable the auto lock feature, please follow be...

What does the Upload Data function do? It can be used to help fix a display error in the app. In rare cases, Some codes that may have been created, deleted, or modified may not show up correctly. T...

Aside from using the Sifely Smart Lock to view and export records, you can use our Sifely Webportal to access the recent activity logs and export all the recent records of the lock(s) for the past ...

QuestionCan I check on the gateway connection status through the web portal? Answer Click on the "Gateway" tab on the top right area of the Web portal opening page, and it will open another page sh...