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Answer: Registering an account can be done and only available through our Sifely App. Follow the steps under this article on how to create your Sifely account using the Sifely App:How to register a...

What is the bulk delete feature?Answer: Bulk delete features is a new added feature by our development team in our Sifely webportal where you can delete multiple Ekey, Passcode, Cards, Fingerprint ...

What is Sifely webportal?Aside from using the Sifely Pro App to manage the locks, Admin users can also access the locks via web page. Sifely webportal is an access management where users can manage...

How to set up the Sifely Door Sensor?Step 1: Go to the lock "Settings".Step 2: Tap "Door Sensor".Step 3: Tap "Add Door Sensor".Step 4: Press and hold the reset key button on the Door Sensor to ente...

How to reset the door sensor?Answer.Press the reset button on the door sensor for 10 seconds. After the light is on for 1 second, the device is reset to default settings (See below image for your r...

QuestionHow to install the Sifely Door sensor? AnswerPlease follow the instructions below.Decide the opening direction of the door. Place the smaller part of the door sensor on the door and the big...

How does the door sensor work?The Sifely Door Sensor keeps your door locked and secured!Know your door status: open or closed Have the auto-lock activate when the door is closed.  Once the door is ...

Question: How do I know if I have 2.4 ghz or 5ghz wifi network? Answer: Most routers have a dual band wifi network that supports 2.4 GHz and 5 GHz wifi network. Since all Sifely Smart Lock products...

QuestionHow many locks can be paired to one Sifely gateway? AnswerThe gateway has no limit when it comes to connecting to the locks, as long as it is being detected by the gateway within its range....

Question:Can I set up the Sifely gateway outdoors?  Answer:We do not recommend using it outside because this could expose it to bad weather conditions which will cause the gateway to malfunction.We...