Jeff M

We are constantly looking to improve our products.For the Sifely S, Sifely O, Sifely X, Sifely E Smart Locks, The batch number contains an alphanumeric code with an 8 or 10-digit number that can be...

QuestionHow do I find my order number?AnswerAn order number may be required to verify a purchase for various actions.  If you ordered our product from Amazon, the order number will be found in the ...

QuestionWhat do the following voice prompts mean? Unlocked, LockedUnauthorized Operation, the system is lockedLock is in Passage Mode. Please Enter Initialization Passcode Please add Bluetooth admi...

QuestionHow do I control my lock remotely? Why can't I control my lock from far away?  AnswerOur locks use bluetooth to communicate with the Sifely Smart Lock app on your smartphone for most action...

QuestionShould I leave the door open during installation?  Should the door be open during installation? AnswerThe answer is "Yes" The door should remain open until the batteries are inserted. The r...

Question:If you use a physical key to unlock the lock, will this activity show up in the records and notifications? Answer:No, you can view electronic unlocks (passcodes, fingerprints, etc) in the ...

Question:Can I adjust the brightness of the Sifely Smart Lock keypad? Answer:No, the keypad brightness of Sifely Smart Lock is not adjustable. If you have any questions, concerns or feedback; pleas...

Question:Can I install both a Sifely-S Smart Lock and Sifely- E Deadbolt on the same door? Answer:Unfortunately, we do not recommend installing a Sifely S and Deadbolt lock on the same door due to ...

Question:Can I open more than one lock at the same time using Sifely App? Answer:This is not possible, you can only unlock one lock at a time on the app. If you have any questions, concerns or feed...

Question:What is included in the box when you buy a Sifely Smart Lock? Answer: The Sifely Smart Lock box comes with:User manualInstallation guide2 Physical keys (Number of keys may vary depending o...