How to remove faulty or damaged Lock from Sifely Smart Lock App?

The “Move Faulty/ Damaged Lock to Trash” feature is now available for the latest version of the Sifely Smart Lock App, v2.1.0.

If you no longer have access to a lock and want to remove it from your Sifey app, follow these steps. 

Step 1: Launch the Sifely Smart Lock App and go to the Lock page, tap the “Settings” (gear or cog) icon in the upper right corner.

Step 2: Look for “Device Info”.

Step 3: At the bottom of the screen, tap on ‘Move Faulty/Damaged Lock to Trash” 

Step 4: Read the prompt and tap on "Continue".

Step 5: Once you received a "Operation Successful", it means that the lock successfully removed from your App.

If you have any questions, concerns, or feedback, please email Sifely Customer Service at [e-mail] or message us at safely.com. Our CS team is available Monday through Sunday, 8 a.m. to 5 p.m. (PST/ PDT).