Why my Sifely Gateway shows offline?

Question

My gateway went offline. Why is my gateway offline? 

Answer

Here are several factors that could be affecting it: 

• Unstable wifi connection.
  • Check if other devices connected to same wifi network are still working.
• Power outage in the area.
• Gateway unplugged. 

Here are the recommended troubleshooting steps:

• Disconnect Sifely Gateway from power outlet.
• Wait 5 minutes before plugging it back.
• Check online/offline status within the app after a few minutes. Check which color light the gateway is blinking?
  • If blinking blue, this means that the connection was restored.
  • If blinking Red, this means that you need to repair the gateway again to your Wifi network

If the issue still persists after performing the recommended troubleshooting steps, contact Sifely Customer service via email [e-mail] or message us at sifely.com for further assistance. Our CS team is available from Monday to Sunday 8 am to 5 pm (PST/PDT)