Issues with connecting Sifely Gateway to Sifely Smart Lock App

Question

Sifely Gateway unable to connect to the APP on the iPhone. Why can't I connect my Sifely Gateway to my app? 

Answer

Here are the recommended troubleshooting steps:

• Reinstall the Sifely Smart Lock App. When reinstalling, ensure that location services are enabled while using the app.
• Restart your smartphone.
• Ensure that light on the Sifely Gateway is blinking red and blue when trying to pair with the Sifely Smart Lock app. 

If the issue still persists after performing the recommended troubleshooting steps, contact Sifely Customer service via email [e-mail] or message us at sifely.com for further assistance. Our CS team is available from Monday to Sunday 8 am to 5 pm (PST/PDT)