Jeff M

 Passage Mode is a convenient feature that disables the auto-lock function during a scheduled time. This is especially useful for businesses, offices, or homes where the door needs to stay unlocked...

QuestionWhat is the return policy on Sifely's products? How do I return a product?AnswerReturn PolicyIf you are the original purchaser of the product from Sifely.com or any other authorized re-sell...

QuestionWhat is Sifely's product warranty? AnswerProduct WarrantySifely has a 1-year warranty from the date of purchase on all Sifely products purchased from Sifely or one of its authorized reselle...

QuestionWhat is the exchange policy? Can I exchange a product for another one?  AnswerIf you are within the return period, we recommend that you return the product.  If you are outside the return p...

Our warranty will only apply to purchases made from these authorized resellers. DermumSamtechtOn Amazon: NexkeyWiseehome LLCSifely Smart LockProlockSifelyMax Smart HomeSecurilockLULU Smart HomeNo m...

QuestionWhat can I do if I get locked out?  Answer There are a variety of ways in which a lock-out is experienced. Some lockouts are simple to fix, and others will require instructions to get help....

Question:What can I do? The lock is saying "Secure lock is on" every time I enter a passcode.  Answer:In this situation, the secure lock is "enabled" on the Sifely App., and the secure lock button ...

The purpose of this article is to explain why a lock may go into a "Lock out" mode due to too many incorrect entry attempts.QuestionWhy can't I use my passcode, fingerprints, or fobs to open my loc...

Question Why doesn't the fingerprint sensor of the lock recognize my fingerprint? Answer Here are some troubleshooting steps to improve the fingerprint recognition rate:1. Ensure that the fingerpri...

QuestionWhy can't I remotely unlock or lock my lock? Why do I need to be near the lock to change or edit codes?  AnswerOur locks use bluetooth to communicate with your smartphone which does limit t...