Jeff M

QuestionSifely Gateway unable to connect to the APP on the iPhone. Why can't I connect my Sifely Gateway to my app?  Answer Here are the recommended troubleshooting steps:Reinstall the Sifely Smart...

QuestionWhat can and can't I do remotely with the Sifely Gateway?We have created this visual guide to show you which actions can be done remotely with the gateway and which actions require you to b...

QuestionDoes the Sifely Gateway use a separate app? Do I need to download a different app for the Sifely Gateway? AnswerThe Sifely Smart Lock App is used to configure and program the Sifely Gateway. 

QuestionMy gateway went offline. Why is my gateway offline?  AnswerHere are several factors that could be affecting it: Unstable wifi connection.Check if other devices connected to same wifi networ...

Question:How much is a Sifely Gateway? Answer: The price may vary depending on the gateway type (G2, G3, or PoE). You can visit our Amazon or the Sifely.com online shop for prices.The Sifely Gatewa...

Question What is the difference between the 3 different gateways available in our shop (G2, G3 Wired, G3 POE)? AnswerSifely G2 Wi-Fi Gateway Buy hereThis is a wireless gateway that you need to conn...

Question What Wifi settings is the Gateway compatible with? What are the power settings?   Answer The Wifi  and power settings that work with the Sifely gateway are the following:Wifi Network: Wi-F...

There are two cases that caused the issue pairing of the gateway to your 2.4 Wifi Network.Case no. 1: Gateway compatibilityOur Sifely gateway was designed using a chipset ESP32 and firmware that sp...

Question Do I need to have a registered sifely app to set up the gateway? AnswerYes, you will need to register the Sifely App before setting up the Sifely Gateway.

QuestionHow do I set up a Sifely Gateway? AnswerFor instructions to set up a Sifely Gateway, here is an installation video.You can also refer to this illustration for more technical information. If...