Jeff M
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Articles
Recent activity by Jeff M-
How to update/change wifi password for Sifely Gateway?
Question My Wi-Fi password has been changed, and I need to connect the Sifely Gateway to it. How do I update/ change the Wi-Fi password for the Sifely Gateway? AnswerThe Sifely Gateway will need to...
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Will the Sifely Gateway automatically reconnect to my wifi?
Question:My gateway was disconnected. Will the Sifely Gateway automatically reconnect to my wifi?Answer:In the event of a power outage or internet outage, the Sifely Gateway will automatically reco...
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Sifely Gateway not connecting to the Sifely Lock on my App.
QuestionThe Sifely Gateway has been successfully connected to the internet (indicated by a blue blinking light) and does not connect to any nearby locks. AnswerCheck the following:Ensure that the g...
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My Sifely X Smart Lock battery quickly drain.
The battery charge quickly drains with a new battery. Battery drain is constant, even after replacing old batteries with new ones. There are some possible causes of this issue. Here are some reason...
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Why is the fingerprint sensor of my Sifely X Smart lock getting hot?
Question: Why is the fingerprint sensor of my Sifely X Smart lock getting hot?Answer: There are some scenarios where the Sifely X Smart lock experience issues with the fingerprint sensor getting ho...
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Why is the fingerprint sensor of my Sifely S Smart lock getting hot?
Question: Why is the fingerprint sensor of my Sifely S Smart lock getting hot?Answer: There are some scenarios where the Sifely S Smart lock experience issues with the fingerprint sensor getting ho...
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The battery level of my Sifely S lock still display low after I replaced it with brand new battery.
The battery percentage of my lock is not updating after replacing it with a new one.Example: The battery still shows a low level even after replacing it with a brand new battery. The battery percen...
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Why am I getting a "Passcode already exist" when trying to create new passcode?
Question:Why am I getting a "Passcode already exists" even though there is no same code in the passcode list?Answer:There are some possible reasons that could cause this:1. Admin Passcode: Admin co...
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Issues with connecting Sifely Gateway to Sifely Smart Lock App
QuestionSifely Gateway unable to connect to the APP on the iPhone. Why can't I connect my Sifely Gateway to my app? Answer Here are the recommended troubleshooting steps:Reinstall the Sifely Smart...
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What does the Sifely Gateway do?
QuestionWhat can and can't I do remotely with the Sifely Gateway?We have created this visual guide to show you which actions can be done remotely with the gateway and which actions require you to b...