Jeff M

QuestionWhat do I need to set up a gateway? AnswerTo set up the gateway, here are the requirements:Wifi network with 2.4 GHz Sifely Smart Lock App installed on your mobile phonePower adapter for th...

What does the light status mean on Sifely gateways?DeviceLight statusDescriptionSifely Gateway (G2 Wireless)Flashing Red and Blue lightReady to pair/ waiting for connectionBlinking BlueBluetooth co...

Question My Wi-Fi password has been changed, and I need to connect the Sifely Gateway to it. How do I update/ change the Wi-Fi password for the Sifely Gateway? AnswerThe Sifely Gateway will need to...

Question:My gateway was disconnected. Will the Sifely Gateway automatically reconnect to my wifi?Answer:In the event of a power outage or internet outage, the Sifely Gateway will automatically reco...

QuestionThe Sifely Gateway has been successfully connected to the internet (indicated by a blue blinking light) and does not connect to any nearby locks. AnswerCheck the following:Ensure that the g...

The battery charge quickly drains with a new battery. Battery drain is constant, even after replacing old batteries with new ones. There are some possible causes of this issue. Here are some reason...

Question: Why is the fingerprint sensor of my Sifely X Smart lock getting hot?Answer: There are some scenarios where the Sifely X Smart lock experience issues with the fingerprint sensor getting ho...

Question: Why is the fingerprint sensor of my Sifely S Smart lock getting hot?Answer: There are some scenarios where the Sifely S Smart lock experience issues with the fingerprint sensor getting ho...

The battery percentage of my lock is not updating after replacing it with a new one.Example: The battery still shows a low level even after replacing it with a brand new battery. The battery percen...

Question:Why am I getting a "Passcode already exists" even though there is no same code in the passcode list?Answer:There are some possible reasons that could cause this:1. Admin Passcode: Admin co...